Returns & Exchange
Easy returns within 7 days. Domestic returns are free.
Last updated: June 1, 2026
Return & Exchange Eligibility
You can return if
- Item is unused, unwashed, with tags intact
- Request raised within 7 days of delivery
- Product has manufacturing defect or size mismatch
- Original packaging is available
❌ Cannot return if
- Used, washed, or stained
- Items bought on clearance sale
- Undergarments, socks, or accessories (hygiene)
- Request after 7‑day window
Domestic vs International Returns
| Feature | India (Domestic) | International |
|---|---|---|
| Return window | 7 days from delivery | 7 days from delivery |
| Return shipping cost | FREE (we arrange pickup) | Customer pays return shipping |
| Defective / Wrong item | Free return + full refund | We refund return shipping (up to ₹1200) after verification |
| Refund time | 5-7 business days after pickup | 7-14 business days after item reaches our warehouse |
* For international returns, please email us first to get return authorization and our warehouse address.
How to Return / Exchange
Via Email
Send an email to info@toddleandcare.com with your order number and reason. For international returns, mention “INTERNATIONAL RETURN”.
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Log in to use the dashboard and track returns faster.
Raise a Request
Email or dashboard with order number and reason.
Return Authorization
We'll confirm and provide pickup details (domestic) or warehouse address (international).
Ship Back
Domestic: free pickup. International: send via any tracked courier.
Quality Check & Refund
After verification, refund processed within 5-7 days (domestic) or 7-14 days (international).
Refund Timelines
| Payment Method | Domestic Refund Time | International Refund Time |
|---|---|---|
| UPI / Net Banking | 3-5 business days | 7-10 business days |
| Credit / Debit Card | 5-7 business days | 7-14 business days |
| Cash on Delivery (COD) | 5-7 days (to bank account) | Not applicable |
| Wallet (Razorpay) | 24-48 hours | 5-7 business days |
Exchange Policy
Need a different size or color? We offer free exchanges for domestic orders. Just mention the desired variant in your return request.
- Exchange is subject to stock availability.
- Domestic: free pickup and redelivery.
- International: return and reorder (return shipping cost borne by customer).
Frequently Asked Questions
Is return shipping free for international orders?▼
No, return shipping cost is borne by the customer unless the item is defective/wrong. For defective items, we reimburse up to ₹1200.
Can I return a product bought from outside India?▼
Yes, but you must ship it back to our India warehouse. Return window is 7 days from delivery.
How do I track my international return?▼
Use your courier tracking. Once we receive, we will notify you via email.
What if I receive a damaged product internationally?▼
Contact us immediately with photos. We will arrange a refund or replacement and cover return shipping costs.
Do I need to pay customs on returned items?▼
No, we handle customs documentation for returns. You won’t be charged extra.
Still have questions? Our support team is here to help.